Return Policy

SHIPPING AND CANCELATION

For Customers that have chosen standard shipping they will receive their tracking number within 2-3 days Via Email. Delivery may take up to 60 days, If after 60 days, you still haven’t received your order, we will escalate the matter to our tier 2 support team and refund your money instantly.

If your order is over $75, we HIGHLY RECOMMEND you to choose our STANDARD SHIPPING (With Tracking) option, so that you will be able to track your order at all times, until it arrives your doorstep.
Kindly note that there's no refund or change only in case of:

THE ITEM(S) RECEIVED ARE DAMAGED?
Did you receive a faulty unit or the wrong product?

Please provide your order number as well as the reason for your return to our email address support@le-chandelier.com
Note: Return only for this reasons DEFECTIVE/INCORRECT/DAMAGED, no return for any other reason.

How Do I Return

Please contact our Customer Support team to start the return process. Please include the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.


HOW LONG IS THE RETURNS PROCESS?


Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.


For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.


WHEN WILL I RECEIVE MY REFUND?


All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.


If you haven’t received a credit for your return yet, here’s what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.


HOW DO I CHANGE OR CANCEL MY ORDER?


Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.


Any cancellation made after an order has been placed will be subject to a cancellation fee of 30% of the Total Price regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.


Please note that any orders that have already been packed or shipped cannot be canceled.